Toronto --:--Process
Five stages from the first conversation to a system your business relies on, with a fixed price agreed before anything is built and your own portal open the whole way through.
What's slow, what's manual, what it currently costs you. No slides, no pitch deck, no obligation to go further.
Worth knowingBring a problem, a half-formed idea, or the job everyone hates doing. Often the most valuable fix is one you didn't know to ask for.
What gets built, in what order, for what price, with dates against each stage. The document is yours whether or not you go ahead.
Worth knowingIf the honest answer is that you don't need to build anything, the proposal will say so.
Your portal shows progress, previews and decisions as they happen. Each milestone is approved before the next one starts.
Worth knowingNothing disappears for six weeks and reappears as a surprise.
Going live happens in a planned window. Your team is trained, and the handover pack explains every account, domain and moving part.
Worth knowingEverything is registered in your name from the first day, not transferred at the end.
Hosting, monitoring, updates and improvements, with a response time you can hold us to — and someone senior on the other end of it.
Worth knowingCare plans are month to month. Nothing locks you in.
Day one
Before you get in touch
Thirty minutes, usually by video or phone, talking about how your business runs and where it hurts. No presentation and no obligation. You'll leave it with a straight opinion about what is worth doing, including whether it is worth doing at all.
Projects are quoted as a fixed price before anything starts, based on a written scope. Most systems are built in phases, so you can start with the part of the business causing the most friction and add modules as it pays for itself. Changes are quoted separately and approved in advance. Small businesses can spread a build over monthly payments, agreed up front in the proposal.
Usually not. A good part of this work is making the tools you already pay for talk to each other properly. Replacing something only makes sense when it is genuinely holding the business back, and that case gets made in writing before anyone spends money.
You do. Code, data, domains and third-party accounts are registered in your name from day one. There is no proprietary platform, no per-seat licence, and no version of this where leaving becomes expensive.
You reach the people who built it, not a ticket queue. Care plans carry a stated response time, monitoring runs continuously, and backups are tested rather than simply switched on.
On-site work covers Toronto and the Greater Toronto Area. Everything else is delivered remotely, which has been the normal way of working here for a decade, including for clients in the rest of Canada, the UK and Europe.
No. That is the most common starting point. It is easier to give useful advice before a decision has been made than to unpick one afterwards.
Thirty minutes, no obligation, and a straight opinion at the end of it, including the opinion that you shouldn't spend the money.