Time lost. Your admin hours, times the value of an hour, over 36 months. We assume spreadsheets lose all of them, off-the-shelf software recovers about a third (the rest goes on double entry and finding your way around), and a system built around your process recovers nearly all of them (about seven eighths).
Off-the-shelf. C$90 per person per month for the CRM, plus C$248 a month of add-ons for booking, invoicing, a client portal and automation, and C$1,500 for setup and training. Typical retail prices, not any one vendor's.
whizzy. A C$3,495 build and C$129 a month for hosting and care, whatever the team size, and it includes your website. Spreadsheets and off-the-shelf software are charged C$75 a month for a separate website, hosting and upkeep (switch that off above if it doesn't apply). Your quote depends on what you need; systems start from C$2,495.
Not counted. Lost enquiries, forgotten invoices, mistakes and the cost of switching later. All of them make spreadsheets and big software look better than they are. The hour split is an estimate, so use the sliders, and we'll check it with you on a call.